Privacy Policy

1. Who We Are

1.1 This Privacy Policy applies to the online gaming platform operating under the brand name 21jili, accessible at https://21jili.net (referred to in this document as "21jili," "we," "us," or "our").

1.2 21jili is an online gaming platform designed for Filipino players, offering casino games, slots, bingo, and related entertainment services. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, whether as registered players or as visitors to our website.

1.3 For the purposes of this Privacy Policy, "personal data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly.

2. Information We Collect

2.1 Registration Information. When you create a 21jili account, we collect the information you provide during the registration process, which typically includes:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, province, country)
• Username and password (password is stored in hashed form only)

2.2 Identity Verification Documents. To comply with regulatory requirements and prevent fraud, we may request copies of government-issued identification documents, proof of address, and proof of payment method ownership. These documents are processed securely and retained only for as long as required by applicable law.

2.3 Financial Information. When you make deposits or request withdrawals, we collect transaction-related information including payment method type (e.g., GCash, PayMaya, BPI, BDO, Metrobank), transaction amounts, and transaction timestamps. We do not store full payment account credentials — these are handled by our payment processing partners through tokenized systems.

2.4 Gaming Activity Data. We collect records of your gaming activity on 21jili, including games played, bets placed, wins and losses, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data. We automatically collect certain technical information when you access 21jili, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This information helps us optimize the platform for Filipino mobile users and detect suspicious activity.

2.6 Communications Data. If you contact 21jili support via live chat, email, or any other channel, we retain records of those communications to resolve your inquiry and improve our service quality.

3. How We Collect Your Information

We collect personal data through the following means:

• Directly from you — when you register, complete verification, make transactions, contact support, or participate in promotions.
• Automatically — through cookies, server logs, and similar tracking technologies when you browse or use the 21jili platform.
• From third parties — including identity verification providers, payment processors, and fraud prevention services, where permitted by law.

4. How We Use Your Information

21jili uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your 21jili account, processing logins, and managing account settings.
Transaction Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved methods.
Identity Verification	Verifying your age (21+) and identity to comply with regulatory requirements and prevent fraud.
Customer Support	Responding to your inquiries, resolving disputes, and improving support quality.
Responsible Gaming	Monitoring gaming patterns to identify potential problem gambling and applying self-exclusion or limit tools where appropriate.
Security & Fraud Prevention	Detecting and preventing unauthorized access, cheating, money laundering, and other prohibited activities.
Legal Compliance	Meeting obligations under applicable laws and regulations, including record-keeping and reporting requirements.
Platform Improvement	Analyzing usage patterns to improve game offerings, site performance, and user experience for Filipino players.
Marketing (with consent)	Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive them.

5. Legal Basis for Processing

5.1 Contractual Necessity. Much of the personal data we process is necessary to perform our contract with you — i.e., to provide the 21jili gaming services you have registered for. Without this processing, we cannot operate your account or provide the services.

5.2 Legal Obligation. Certain processing activities are required by law, including identity verification, age verification (21+), anti-money laundering checks, and record retention obligations.

5.3 Legitimate Interests. We process some data based on our legitimate interests in operating a secure, fair, and commercially viable gaming platform — for example, fraud detection, security monitoring, and platform analytics. We balance these interests against your privacy rights.

5.4 Consent. Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Information

6.1 21jili does not sell your personal data. We may share your information with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

• Payment Processors — GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment partners, to process your financial transactions.
• Identity Verification Providers — Third-party KYC (Know Your Customer) services used to verify your identity and age.
• IT and Security Service Providers — Companies that provide hosting, cybersecurity, and technical infrastructure services to 21jili.
• Regulatory and Law Enforcement Authorities — Where required by law, court order, or regulatory directive, we may disclose personal data to relevant authorities.
• Fraud Prevention Services — Third-party services used to detect and prevent fraudulent activity on the platform.

6.2 All third-party service providers who receive your personal data are contractually required to process it only for the specified purpose, maintain appropriate security standards, and not share it further without authorization.

7. Cookies and Tracking Technologies

7.1 21jili uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and support security functions. The main types of cookies we use are:

• Essential Cookies — Required for the platform to function. These cannot be disabled without breaking core functionality such as login sessions and account security.
• Analytics Cookies — Used to understand how players interact with 21jili, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies — Store your settings and preferences (such as language and display options) so you don't have to re-enter them each visit.
• Security Cookies — Help detect and prevent fraudulent activity, unauthorized access, and bot traffic.

7.2 You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the 21jili platform.

8. Data Retention

8.1 21jili retains personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account data — Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by applicable regulations.
• Transaction records — Retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents — Retained for the period required by applicable anti-money laundering and gaming regulations.
• Support communications — Retained for up to three (3) years from the date of the last communication.
• Marketing consent records — Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

8.2 When personal data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

9.1 21jili implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encryption at rest for sensitive stored data, access controls and role-based permissions for staff, regular security assessments and penetration testing, and multi-factor authentication for account access.

9.2 While we take data security seriously and invest in robust protections, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

9.3 You also play a role in keeping your account secure. Please use a strong, unique password for your 21jili account, enable any available two-factor authentication, and never share your login credentials or OTPs with anyone — including individuals claiming to be 21jili staff.

10. Your Rights and Choices

10.1 Subject to applicable law, you have the following rights regarding your personal data held by 21jili:

• Right of Access — You may request a copy of the personal data we hold about you.
• Right to Rectification — You may request correction of inaccurate or incomplete personal data.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability — You may request a copy of your data in a structured, machine-readable format.
• Right to Object — You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

10.2 To exercise any of these rights, please contact our support team at [email protected]. We will respond within thirty (30) days of receiving your request. We may need to verify your identity before processing certain requests.

11. Children's Privacy

11.1 The 21jili platform is strictly for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

11.2 If you believe that a minor has registered on 21jili or provided us with personal data, please contact us immediately at [email protected] so we can investigate and take appropriate action.

12. Marketing Communications

12.1 With your consent, 21jili may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, special events, and other offers relevant to your interests as a Filipino player.

12.2 You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, updating your communication preferences in your account settings, or contacting our support team directly.

12.3 Opting out of marketing communications will not affect transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and security alerts.

13. Third-Party Services

13.1 The 21jili platform may integrate with third-party services such as game providers, payment processors, and analytics tools. These third parties operate under their own privacy policies, and 21jili is not responsible for their data practices beyond the contractual obligations we impose on them as described in Section 6.

13.2 We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of 21jili.

14. Changes to This Privacy Policy

14.1 21jili may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

14.2 The "Last updated" date at the top of this policy indicates when it was most recently revised. Your continued use of 21jili after any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 21jili handles your personal data, please reach out to us:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the 21jili platform
• Response Time: We aim to respond to all privacy-related requests within 30 days

For concerns related to responsible gaming or self-exclusion, please visit our Responsible Gaming page.